Mid-Atlantic Facilitators Network

Clean Language & Systemic Modelling

  • 01/30/2015
  • 8:30 AM - 12:00 PM
  • Government Accountability Office (GAO), 441 G St, NW, Washington, DC, room 2N30


From this workshop, you will:

  • be able to state what Clean Language is and where it originated.  
  • learn and practice several listening exercises    
  • remember and use several of the Clean Language questions in every day conversations at work or elsewhere. They will be able to name and use several of the Systemic Modelling tools and question sequences to discuss scope, meetings, and desired outcomes with a customer.
  • be able to help themselves and others model  a problem area, or of a desired outcome, such as an innovation in the workplace, using the Clean Language questions.
  • walk away with a list of other resources on Clean Language to explore further including, books, videos, TED talks.

Andrea Chiou is an agile coach and facilitator who uses a variety of agile processes, tools, and techniques to foster improvement in IT organizations.  She has worked as a manager, analyst and programmer on IT projects in the Federal space, and her current mission is help foster more learning, joy and improvement ideas to knowledge workers of every stripe. Much of this new work focus is related to improving human communication skills.

The Clean Language question technique was introduced to her through a back-of-the-napkin type of after-dinner talk at the 'Amplify Your Effectiveness' conference she attended in 2010. These few minutes changed the way she thought about when she learns at her best, which in turn has radically changed what she is now focused on. A five-minute clean session spontaneously helped her figure out what was really important to her.  So she gave up PM work in favor of coaching and facilitation.

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