What Lies Beneath: Listening for Client Values & Drivers

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As facilitators and consultants it’s essential for us to hear and understand what truly lies beneath our clients’ behavior, concerns and decisions.  What really motivates them?  What are their triggers and hot buttons?  What sends them into conflict and what opens them up?   In this informative, interactive workshop participants will learn the coaching methodology for listening and exploring others’ values, motivations and drivers, which will help them to better assess client needs, circumvent possible resistance and to build stronger relationships.  

Participants will:

• Develop keener awareness and appreciation of your own and others’ motivational styles, related strengths and corresponding blind spots.
• Explore, observe and practice coaching listening skills.
• Increase ability to recognize, communicate with and facilitate individuals and groups including different motivation styles.

Speaker Bio:

Margarita Rozenfeld is the CEO of Incite International, an award-winning company providing facilitation, training and coaching services to non-profit, corporate and government clients.  Margarita is a frequent speaker on topics of leadership, cross-cultural communication and organizational development. Her expertise has been featured on the Fox Morning Show, Washington Business Journal, Washington Post and several books on entrepreneurship and organizational effectiveness. Clients include Pew Charitable Trusts, Melwood, PricewaterhouseCoopers and Department of Education. Margarita holds degrees in International Affairs and Spanish from James Madison University, a graduate certificate in Organization Development from Georgetown University and training credentials from Coaches Training Institute. 

For a full-length bio and other information please visit www.inciteinternational.com.