The Metrics of Facilitation, or Did I do good?

When
05/20/2016
8:30 AM - 12:00 PM
Location
Government Accountability Office (GAO), 441 G St, NW, Washington, DC, 7th floor, Room 7N36, classroom 9

Registration

Member – $50.00
Non-Member – $80.00

The field of facilitation often misses concrete measures to prove that results were delivered better, faster, cheaper, as a result of the facilitation process. This workshop will “facilitate” the development of qualitative and quantitative metrics for participants’ current or anticipated engagements and prove to the client that value beyond expectations was delivered without additional cost.

Mel will help participants articulate metrics that they don’t know they know. A series of exercises will be: interrogation, paired-up role plays, group decision making and other facilitation activity which will be based on: linguistics, consensus-building, team-building and redefining what “value” is.

Participants will learn to:

Measure everything they get paid to do.
Apply a metrics methodology that can be applied to any function at any level in any environment.
Identify the Key Value Areas (KVAs) of their service,
Describe any results in measurable terms,
Indicate how even greater value can still be accomplished.
Redefine the concept of value.

Mel Schnapper, Ph.D. has been facilitating groups for both task accomplishment and personal growth since 1970, when he trained Peace Corps Volunteers for Somalia, Ethiopia, and Swaziland. His self-designed Ph.D. is in O.D. (and intercultural communication) and part of his graduate work was training/facilitating/teaching at Pitt. He created and managed an OD department at Quaker Oats Co. and facilitated many conflict resolution interventions both at corporate HQ and at plants in the U.S. and Europe. In the last 20 years, he has worked in 26 countries, where many of the projects involved some or a lot of facilitating consensus between and within various client/stakeholder groups.

The 3Ms of Performance: Measure, Manage, Magnify borrows from the disciplines of linguistics, gestalt therapy, Leader Effectiveness Training (LET), EST and the many other disciplines that support improved team and individual awareness, growth and performance.

Mel has extensive OD/training/consulting experience in the US-based private and public sectors and in some 26 countries in Africa, Middle East, Asia, and Europe. He is widely published in the fields of OD/training and his recent book is Value-Based Metrics for Improving Results. He has facilitated team-building for internal clients at Quaker Oats Co, Chicago Board Options Exchange, G.D. Searle Pharmaceuticals. At the Oracle Corp. he was the Quality Manager for Global Project Management Service Line and founded the Project Management Institute’s (PMI) metrics SIG. And this year, his major client is in Kenya, working in Mombasa for the Kenya Ports Authority on a Performance Improvement Project and using his 3Ms metrics approach to support their Balanced Scorecard and Change Management Programs.

If you pay for an individual MAFN workshop session and cancel before the registration deadline, MAFN will either credit your full registration fee towards a future workshop or process a refund, less a processing fee.

There will be no refunds or credits for cancellations received after the registration deadline.

Refunds, less a processing fee, are only available for workshop series subscribers until the September workshop of each year.

Sign up for our email list

Powered by Wild Apricot Membership Software