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Expanding Your Disruptors Toolkit

  • 04/27/2018
  • 8:30 AM - 12:00 PM
  • Government Accountability Office (GAO), 441 G St, NW, Washington, DC, 7th floor, Room 7N36, classroom 9


  • If you have registered and paid for a MAFN series subscription, please use this option to register for your workshop. You may use the code sent to you in your confirmation email.

Many facilitators have some tools for dealing with disruptors and are always on the lookout for more, to maintain professional competence and reputation. But many lack a framework for identifying gaps in their ability to respond ahead of time and for picking the right tool in the heat of the moment.  This workshop will help the participant to:

  • Learn and understand the Respect participants/Protect the process/Sustain long term engagement (RPS) framework for dealing with disruptors.
  • Apply the RPS framework in the moment during a meeting or process to take in the situation, understand it, and respond appropriately.
  • Learn ways to give yourself more “room to work” in the moment when it becomes necessary to deal with disruptors in your facilitation work.
  • Use the RPS framework to assess the facilitation tools and skills already in your toolkit, especially those you use to deal with disruptions, and identify any significant gaps where additional tools or approaches would be useful.
  • Learn additional disruption handling techniques, drawing on three provided by the workshop leader, and others provided by fellow participants.
  • Identify lower risk opportunities to practice the application of the RPS framework and new skills for dealing with disruptors in upcoming work.


About the Presenter:



Christoph Berendes is a senior consultant with Public Engagement Associates. His expertise covers online and social media engagement, IT project management, and communications, based on more than twenty years of work with government agencies and non-profits. He is the publisher and editor of the Facilitation Analytics series, concise e-books providing simple analytical tools for mapping, planning, and facilitating conversations on complex issues. The second book in the series, Dealing with Disruptors, shows readers how to channel the messiness of democracy to energize participation. Dealing with Disruptors is the primary source for the material in this workshop. 


If registrant pays for an individual MAFN workshop session and contacts info@mafn.org to cancel before the registration deadline, MAFN will either credit the full registration fee towards a future workshop or process a refund, less a processing fee of $10. No refunds after registration deadline has passed.


If registrant pays for a MAFN workshop series and contacts info@mafn.org to cancel before the date of the September workshop, MAFN will process a refund, less a processing fee of $10. No refunds on or after the date of the September workshop.


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