We've all heard the expression, "What doesn't get measured, doesn't get done." Too many teams find this out the hard way, by not thinking about the right metrics to use to ensure success. In this workshop, participants will learn how to facilitate a group's use of metrics in several different situations including process metrics, plan metrics, and strategic metrics.
Through discussion and individual exercises, participants will gain an understanding of:
1. What metrics are,
2. Why metrics are important,
3. What constitutes a good metric,
4. The dangers of metric misuse, and
5. Several methods of collecting and displaying metrics
Dana Roberts is President of DAR Solutions, LLC, and has over 35 years of leadership and management experience. For the past 20 years he has provided decision analysis and facilitation support to executive groups in government and industry in the areas of strategic planning, process improvement, performance assessment, risk management, investment prioritization, and organizational change management. As a Lean Six Sigma (LSS) Master Black Belt, he provides expert consultation and customized training in the concepts, tools, and methods of LSS Management. He is a senior member of ASQ and a judge for ASQ’s International Team Excellence Award as well as a member of MAFN and the Chair of MAFN’s Board of Directors.
