25 February 2011

8:00 am - Check-in / Breakfast / Networking
8:45 am - Begin Workshop
12 pm - End Workshop

Dana Roberts, President
DAR Solutions, LLC

Participants will learn about the Lean Six Sigma (LSS) process improvement methodology called the Define-Measure-Analyze-Improve-Control (DMAIC) process by engaging in an exercise both as the simulated workforce of a service process and as the process improvement team using DMAIC to improve the simulated service process. In addition, participants will experience a facilitative methodology for helping an inexperienced process improvement team to learn and apply the DMAIC methodology.

 Topics covered will include:

• Defining a problem and the expected improvements in measurable terms

• Assessing how well the current process meets customer requirements

• Analyzing a process to identify and validate root causes of the problem

• Developing process improvements to eliminate root causes

• Assessing process changes to validate improvement

• Creating process control mechanisms to ensure improvements last

Dana Roberts is President of DAR Solutions, LLC, and has over 35 years of leadership and management experience. For the past 20 years he has provided decision analysis and facilitation support to executive groups in government and industry in the areas of strategic planning, process improvement, performance assessment, risk management, investment prioritization, and organizational change management. As a Lean Six Sigma (LSS) Master Black Belt, he provides expert consultation and customized training in the concepts, tools, and methods of LSS Management. He is a senior member of ASQ and a judge for ASQ’s International Team Excellence Award as well as a member of MAFN and the Chair of MAFN’s Board of Directors.

Registration ends at noon on the Wednesday, 2 days, before the workshop. Payment must be made in advance and received before the specific registration period ends. Advanced online payment via credit card is our preferred method of registration. However, payment can be made via check in advance by mail to:

Mid-Atlantic Faciltiator's Network
c/o Synergy Forces, LLC
PMB 117 11006 Veirs Mill Road
Suite L-15
Silver Spring, MD 20920

We accept cash or checks at the door.

Workshops are hosted by:

Government Accountability Office (GAO)
441 G St NW Room 2N30
Washington, DC 20548

Get a Map & Directions. Cynthia Miller, CPF is the Director of the DC Facilitator's Workshop Series. She can be reached at 703-442-8221 or at cmfacilt8r@aol.com.